Shipping policy

WHAT DOES THE SHIPPING LOOK LIKE?

We offer free domestic shipping for orders of $75 or more.

Shipping rates are calculated based on your demographics and quantity of items. AVKARA is currently only shipping within the Continental United States. 

FOR THE CONTIGUOUS U.S. STATES PLEASE EMAIL US FOR PURCHASING. 

FOR INTERNATIONAL ORDERS, PLEASE EMAIL US FOR PURCHASING.

*ANY ORDERS THAT ARE PROCESSED UNDER THESE CIRCUMSTANCES MAY BE SUBJECT TO CANCELLATION WITHOUT NOTICE.

Orders placed before 12 pm PST will be processed the same business day. Please note that this does not include weekends, holidays, or dealer purchases.

If you order after 12 pm PST on a Friday, your order will be shipped out on the following Monday.

Please note, it can take 1-3 days for your tracking information to become available. Our shipping carriers are experiencing unpredicted volumes and changes to procedures that are creating delays nationwide.

FOR INTERNATIONAL ORDERS, PLEASE EMAIL US FOR PURCHASING 

WHEN WILL MY ORDER ARRIVE?

WE ARE ESTIMATED TO HAVE OUR LOUNGERS MADE AND SHIP TO OUR CUSTOMERS BY EARLY DECEMBER 2022. (THIS IS SUBJECT TO CHANGE DUE TO THE NATURE OF PRODUCT-BASED BUSINESS. THERE MAY BE SOME UNCERTAINTIES IN THE SHIPPING PROCESS THAT MAY CAUSE DELAYS.

WE WILL BE WORKING HARD TO MEET OUR EXPECTED SHIPPING DATE AND WE WILL BE UPDATING OUR CUSTOMERS THROUGH OUR NEWSLETTERS AND EMAIL PLATFORMS. 

 

PO Boxes and APO/FPO ADDRESSES

Deliveries to PO Boxes are estimated to arrive in 3-5 business days. Deliveries to APO/FPO addresses are estimated to arrive in 1-3 weeks. Fees are calculated at checkout.

 

Shipping to a U.S. Military Address

We are happy to ship to any APO or FPO address! At checkout, follow these steps:

  1. Fill in the APO Address using the PSC and Number in ‘Address Line 1’
  2. Fill in the Box Number (BOX#) in ‘Address Line 2.’
  3. Select your region from one of the following in the ‘State’ drop down menu: Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, or Armed Forces Pacific
  4. Select “United States” in the country field at checkout.

 

Please note that APO/FPO orders can take up to 2 days to process before they are shipped out.

 

HOW DO I MAKE A RETURN?

RETURN AND EXCHANGE POLICY
 
If you are not completely satisfied with your purchase you may return it back to AVKARA within 30 days of your original purchase date unless purchased as part of a sale or promotion. Sale Items are FINAL SALE. We do not accept exchanges. Customers can return items for a refund and place a new order.
 
For all return inquires email support@avkaralounger.com
 
  • Please include order number in the subject line
  • Returns are allowed within 30 days of the original date of purchase
  • Items must be unused and in original condition with original tags attached.
  • Please allow 14-21 business days from the date we receive your returned merchandise for your refund
  • Return policy ONLY applies to purchases made on Avkaralounger.com. We do not accept returns from 3rd party distributors.
  • Customers are responsible for all returns shipping costs
  • Gift Cards are FINAL SALE
 
AVKARA reserves the right to refuse a refund/return if the items have any signs of wear, alternations, misuse or damage. The customer will be responsible for the cost of return shipment if the return is refused.
 
 DAMAGES
  • For all damage inquires email support@avkaralounger.com
  • Please include order number and a photo of your damaged item in your inquiry.

 

FOR INTERNATIONAL ORDERS, ALL SALES ARE FINAL